About the role

We have a great opportunity for a part time experienced Receptionist based at our office in Vicar Lane, Bradford. This role is part time, working from  9am until 5pm  on a Tuesday, Wednesday and Thursday on site.

Role Responsibilities

• To provide a professional and comprehensive Reception/Administration service within our sites at Vicar Lane
• Greet and welcome visitors into the office
• Answer, screen and forward any incoming phone calls and messages
• Receive, sort and distribute mail/deliveries/couriers including staff sale parcels and returns
• Handle general office queries
• Provide administration support where required
• To order stationery and carry out stock takes of stationery as required
• Logging faults and changes with the facilities team
• Other ad hoc support duties as required
• Maintain register of 1^st Aider on site each day
• To be committed to good outcomes for customers at all times
• Ensure compliance with all applicable UK and local regulations, Company Policies and FCA Conduct Rules
• Demonstrate behaviours in line with our Company values
• To take reasonable care for the health and safety of yourself and other persons who may be affected by acts and omissions at work

About you

Essential Skills

• Professional telephone manner
• Experience of reception and administration work
• Previous role held, or part time role in a commercial or retail environment.
• Good communication skills – both verbal and written
• Basic user of Word, Excel, able to set up tables, spreadsheets, graphs etc
• Maths and English grade C or above, or equivalent.
• Basic commercial understanding of business and retailing.
• Tactful and empathetic and diplomatic  manner 
• Good customer services skills
• Ability to perform effectively in challenging and pressurised situations
• Ability to work under pressure to tight deadlines
• Able to commute to Bradford city centre, and work additional hours if required

Desirable Skills

• Able to investigate, analyse and interpret customer information and act according to business rules
• Experience in dealing with customer complaints

Why FGH?

Our staff enjoy competitive benefits including staff discount, generous annual leave, healthcare cash plan together with a vibrant, colourful, creative and flexible working atmosphere. With our competitive benefits, and supportive teams our staff enjoy helping us on our mission and benefit greatly from the challenges that come with working for a successful retailer.

About us

Freemans Grattan Holdings (FGH) is based in West Yorkshire and is part of the OTTO Group – one of the world's largest online retailers.

Home to familiar brands such as Freemans, Grattan and Kaleidoscope, we have over 100 years of experience. 

We're on a mission to help our customers live their best lives through a choice of quality basics, the brands they love and credible exclusive product supported by easy and rewarding ways to pay.

We offer excellent service and delivery seven days a week, with so much going for us - why not be part of the story.

We have over 600 UK employees working for us in various functions, including Marketing and Creative, Customer Experience, Warehousing and Logistics, Financial Services, Transformation, Buying and Merchandising, IT and Support Services. 

Our values of Resilience, Empathy, Ambition, Commitment, and Honesty underpin our vibrant and dynamic culture.

We're heading for some exciting and challenging places, so why not join us and be part of our vision to create a modern, digital retailer with powerful customer brands, exciting product and compelling financial services.