About the role

The job holder is responsible for the design, development, implementation and maintenance of the mid-range platforms environment, ensuring an efficient and secure environment is available to meet the agreed service levels of the business.

Role Responsibilities

• Configure, maintain and operate, efficiently and effectively, the mid range environment (including all servers, operating systems, firewalls, virus checkers, network security etc).
• Implement, test and maintain the Backup and Disaster Recovery processes.
• Recommend, install, modify, support and maintain the mid range environment.
• Develop, maintain and support security information and event management (SIEM) software products and services providing analysis of security alerts generated by network hardware and applications.
• Ensure that all changes to the IT Security infrastructure comply with legislatory requirements e.g. PCI-DSS & GDPR
• To monitor and report on all aspects of security systems utilization, to help ensure that the company data and systems are not compromised.
• Ensure that deployed software has a valid licence and the licence information is recorded in the Software Audit Database.
• Facilitate both internal and external resources required to support and implement required changes in the mid range environment
• Develop, maintain, report and interpret performance and growth trend statistics for each part of the mid range environment to the agreed standard.
• Keep abreast of changing business needs to ensure effective service delivery
• Keep abreast of new technological developments in the mid range environment, recommending changes and improvements.
• To manage incidents that affect service / may potentially affect service.  Actively look to identify trends and hot spots and ensure effective communication to both IT and the business
• To provide, where necessary, standby and callout support for operational systems
• To be committed to the fair treatment of customers at all times
• To comply with FCA regulations, where applicable
• Demonstrate behaviours in line with our Company values
• To take reasonable care for the health and safety of yourself and other persons who may be affected by acts and omissions at work
• To be committed to the fair treatment of customers at all times
• Ensure compliance with all applicable UK and local regulations, Company Policies and FCA Conduct Rules
• Demonstrate behaviours in line with our Company values
• To take reasonable care for the health and safety of yourself and other persons who may be affected by acts and omissions at work

About you

• Experience and understanding of network security principles, products and implementation.

• Skills in at least 3 of the following; Cloud Technologies, Linux, Microsoft Windows, Microsoft Exchange, Network Security, leading technical projects, anti-virus software and networking.

• Technical awareness, linked with experience is required in order to learn new technical platforms.

• The ability to liaise with user departments and technical staff within IT is essential.

• Planning and organisational skills to enable the mid range environment to be managed, maintained and implemented to meet business requirements.

• Self motivated, with the ability to work under pressure

Role is subject to Credit and DBS checks

Why FGH?

Our staff enjoy competitive benefits including staff discount, generous annual leave, healthcare cash plan together with a vibrant, colourful, creative and flexible working atmosphere. With our competitive benefits, and supportive teams our staff enjoy helping us on our mission and benefit greatly from the challenges that come with working for a successful retailer.

About us

Freemans Grattan Holdings (FGH) is based in West Yorkshire and is part of the OTTO Group – one of the world’s largest online retailer. FGH is the home of familiar brands such as Freemans, Grattan, Kaleidoscope, Swimwear 365, Look Again, Bonprix, Curvissa and Witt.

We offer a broad choice of products and are committed to offering great service and delivery seven days a week. We meet the needs of our extensive and varied loyal customer base by having a Customer First mantra and being fair in how we deal with our customers and employees. Innovation is key as we look for new ideas which will improve the customer experience and our business processes.

We have a great team and integrity plays an important part in how we work together. We currently employ over 700 people within Vicar Lane office, Listerhills warehouse and credit operations, offering a diverse range of opportunities, generous benefits and a good work/life balance. Our mission is to be the preferred choice in internet and home shopping…do things better or do things differently.